Data Deletion Instructions

How to ask TripZynx to delete your data, including data received through our Facebook (Meta) app. How we handle personal information is explained in our Privacy Policy.

1. If you messaged a business on Facebook

Tour operators on TripZynx can connect their Facebook Page so they can reply to Messenger conversations from our platform. If you messaged one of those Pages, we hold your Page-scoped ID, the name and profile picture Meta provided, and the conversation with that Page.

To have it deleted:

  1. Email [email protected] with the subject "Facebook data deletion request".
  2. Include the name of the Facebook Page you messaged and the name on your Facebook profile, so we can find the conversation.
  3. We will confirm your request by email and delete the conversation, its attachments and your profile details from TripZynx.

Deleting the data from TripZynx does not delete the conversation from Messenger itself or from the business's Facebook Page, which Meta and the Page owner control. You can delete it on your side in Messenger.

2. If you connected a Facebook Page

  1. In TripZynx, open Messages → Facebook → Manage Pages and click Disconnect on the Page. We immediately stop receiving its messages and delete its access token.
  2. To remove our app from your Facebook account, go to Facebook Settings & privacy → Settings → Business integrations, select TripZynx and click Remove.
  3. To also delete the Messenger conversations already stored in TripZynx, email [email protected] from the email address on your TripZynx account and name the Page.

3. Deleting a TripZynx account

To delete your TripZynx account and the personal information in it, email [email protected] from the email address on the account. If you are a traveller whose details were collected by a tour operator, you can ask the tour operator directly, or ask us and we will pass your request on. What happens to your data when an account or subscription ends is also covered in our Terms of Service.

4. What happens next

  • We may ask you to confirm your identity before deleting anything.
  • We complete deletion within 30 days of confirming the request, and tell you when it is done.
  • Copies in backups are deleted as the backups expire.
  • We may keep records we are legally required to keep, such as transaction records for tax purposes, for as long as the law requires.

Read more in our Privacy Policy and Terms of Service.